About the Course:

Effective & Assertive Communication

Even with all this technology, why is it as difficult as ever to communicate? How Assertive are you? How much Influence do you actually have? We have many ways to communicate and, yet many struggle to express themselves and to be clearly understood!


Course Summary:

Effective communication is key to co-operation and success within any organisation and beyond because it leads to better performance and results.

Assertive behaviour is learned and so we need to recognise our natural instincts to adopt passive or aggressive states, how this impacts on transactions with others and how we can overcome these by practicing assertive techniques.

Introduction:

This one-day workshop will explore different communication and behaviour types and equip attendees with the assertive skills that will enable them to effectively convey understanding.

Topics: 

Please see below ...

Course curriculum

  • 1
    Effective and Assertive Communication
  • 2
    Lesson 1: How You Communicate
    • Effective and Assertive Communication_Online course_Lesson 1
  • 3
    Lesson 2: The Power of Communication
    • Effective and Assertive Communication_Online course_Lesson 2
  • 4
    Lesson 3: Influence & Control
    • Effective and Assertive Communication_Online course_Lesson 3
  • 5
    Lesson 4: Core Responsive Skills
    • Effective and Assertive Communication_Online course_Lesson 4
  • 6
    Lesson 5: What is you Preferred Behaviour type
    • Effective and Assertive Communication_Online course_Lesson 5
  • 7
    Lesson 6: Aggressive Behaviour Types and Their Impact
    • Effective and Assertive Communication_Online course_Lesson 6
    • Effective and Assertive Communication_Online course_Lesson 6
  • 8
    Lesson 7: Passive and Passive-Aggressive Behaviour Types
    • Effective and Assertive Communication_Online course_Lesson 7
  • 9
    Lesson 8: Assertive Behaviour
    • Effective and Assertive Communication_Online course_Lesson 8
  • 10
    Lesson 9: Managing Conflict Situations
    • Effective and Assertive Communication_Online course_Lesson 9
  • 11
    Lesson 10 Plan Your Personal Development Going Forward.
    • Effective and Assertive Communication_Online course_Lesson 10